I'm not talking about ATMs. I'm taking about government functions, banking (can't invest shares on an ATM), taxation, how to find out which services can be accessed where and when, what schedule changes are planned for public transport, collecting parcels that have been redirected and finding out where they were redirected to, doctor appointments, and so on.

Sometimes these things can be done without internet, but not always, and the current trend is moving more things online-only.