Pretending to solve made up problems is better PR than honesty.
A more honest take would be "This will grow our and our b2b customers bottom lines, at the expense of the consumer experience. Most consumers won't have a choice if we get enough of the market."
> This will grow our and our b2b customers bottom line
You're not wrong here. the reality is that staff costs are going up and restaurants are happy to jump on technologies that let them do more with less. With our product, staff can be more efficient. We consider the experience of the waitstaff using our product to be a high priority and it shows when they are enthusiastic about pushing our solution to operations.
> at the expense of the consumer experience.
We're not forcing our system on anyone. We're doin our best to make it a better experience overall for the customers. There's a few restaurants that choose to have a QR code only experience but thats not something we push on them. Not saying we're perfect (god knows getting instant apps working has been the cause of a few sleepless nights) but we take customer feedback seriously and are aggressively improving our product to encourage them to use it to order. I personally don't want people using our app because they HAVE to but because its a superior experience.
> Honesty doesn't sell when you're a parasite.
You're entitled to your opinion. We provide a product that helps restaurants be more efficient with their resources and make less mistakes when it comes to ordering. our customers, (both restaurants and users of our ordering app) like it and thats what ultimately matters.
A more honest take would be "This will grow our and our b2b customers bottom lines, at the expense of the consumer experience. Most consumers won't have a choice if we get enough of the market."
Honesty doesn't sell when you're a parasite.