No, the interests of companies and customers are usually at odds with big mergers.
Competition is good for customers, it means different things get tried so there’s more diversity in products and pressure to compete on lower prices.
Figma is not selling to gain any efficiency or benefit from being included in Adobe, people are just looking for a pay day.
These kind of just payday mergers along with private equity profit by destruction mergers need a lot of regulatory backpressure because they simply aren’t in the interests of anybody but the people profiting from them.
what's truly been mind-boggling is how companies ARE made out of people... people who may well be your friends; and yet, what you said remains true, that the company wont be your friend.
If a company fires all human customer service and leaves you only with bots to interact with, it's a great saving for them, it's the worst case scenario for human customers.
shouldn't something that is bad for a customer of a company be bad for the company too?