If they're lying or mistaken, let us discuss the lie or mistake, and even the possibility that there could have been a lie or mistake (based on something.) Just dismissing it based on a obvious counterfactual that you're declaring based on no evidence other than that you think users lie and developers don't make mistakes is a waste of time.
If you have some kind of insight into the specific configuration of otter.ai, or evidence that this specific person has made a mistake (and that all of the other people that have also seen this behavior are also mistaken) that would be constructive. As it is, you're not even carrying water for a company, you're offering water to a company that didn't ask for it by denigrating the people around you.
Thank you for defending me; my HN has anti-distraction timer so I wasn't able to respond to them.
Like I explained in the other comment, while mistaken configurations are frequently a user mistake, I was exceptionally careful in this instance because the same thing had just happened to my boss and I was wondering what the mistake she made was.
Also, I was hoping for a quality investigation and response from otter.ai but I think anyone can compare the credibility of my account to their response in this thread to figure out who they believe.
If you have some kind of insight into the specific configuration of otter.ai, or evidence that this specific person has made a mistake (and that all of the other people that have also seen this behavior are also mistaken) that would be constructive. As it is, you're not even carrying water for a company, you're offering water to a company that didn't ask for it by denigrating the people around you.