My experience as enterprise user of google product and services is that the client is as annoyance for them.
I believe even the poor account managers have a miserable life trying to convince the company to care for the clients.
Microsoft is the worst cloud, but I can talk to human beings quickly.
Last month I had a question about a (sadly inferior) stream processing service from Microsoft and was greet by a very good answer from the PRODUCT OWNER on stack overflow.
Fell in love for the product after that.
So, google, please stop selling services because you don't want to deal with costumers.
I believe even the poor account managers have a miserable life trying to convince the company to care for the clients.
Microsoft is the worst cloud, but I can talk to human beings quickly.
Last month I had a question about a (sadly inferior) stream processing service from Microsoft and was greet by a very good answer from the PRODUCT OWNER on stack overflow.
Fell in love for the product after that.
So, google, please stop selling services because you don't want to deal with costumers.