Same here. The only time I had anything approaching a problem was buying a plastic shed (~$400) from a sketchy seller. It was cheaper, though not ridiculously so, than the other sellers, and I had a feeling it was some kind of scam. Needless to say, it didn't arrive after a few weeks, and a quick chat with an Amazon rep refunded my money.
On another hand, I ordered something (~$80) from Home Depot online, shipped to my house. The box arrived, without the item inside. HD phone and chat support both claimed the ship weight was correct, and that I'd need to file a dispute with my credit card to resolve it. What kind of crap service is that!? Why would they not ship another one, considering their cost is probably much less than $80 rather than lose the entire $80, product, and piss off someone who spends thousands there every year?
Amazon didn't get to be the #1 online retailer and 3rd largest company in the world by ripping people off. Clearly, they have online figured out much better than all of their large competition.
On another hand, I ordered something (~$80) from Home Depot online, shipped to my house. The box arrived, without the item inside. HD phone and chat support both claimed the ship weight was correct, and that I'd need to file a dispute with my credit card to resolve it. What kind of crap service is that!? Why would they not ship another one, considering their cost is probably much less than $80 rather than lose the entire $80, product, and piss off someone who spends thousands there every year?
Amazon didn't get to be the #1 online retailer and 3rd largest company in the world by ripping people off. Clearly, they have online figured out much better than all of their large competition.