Agency can be a burden: knowing about something and also knowing that you can do something about it, but that there is a cost to doing something about it, can expose serious deficiencies in human beings (gross cowardice in particular).
Churches with serial molesters as priests are a rather grim example: apparently quite a few people knew what was going on in many (most?) of these cases, but the cost of taking action was viewed as being too detrimental to the image of the church, so, they let it continue. This kind of behavior was also seen with those FBI agents and internal executives who were informed about the USA Gymnast's serial child predator by some of the victims (the FBI is now facing a $1 billion lawsuit for negligence, a case worth watching):
This is why higher-ups in organizations often don't want to get memos from middle managers about problems lower down, because then they lose the 'plausible deniability' defense when it comes to a criminal prosecution or a civil court case.
Churches with serial molesters as priests are a rather grim example: apparently quite a few people knew what was going on in many (most?) of these cases, but the cost of taking action was viewed as being too detrimental to the image of the church, so, they let it continue. This kind of behavior was also seen with those FBI agents and internal executives who were informed about the USA Gymnast's serial child predator by some of the victims (the FBI is now facing a $1 billion lawsuit for negligence, a case worth watching):
https://finance.yahoo.com/news/wait-happened-larry-nassar-co...
This is why higher-ups in organizations often don't want to get memos from middle managers about problems lower down, because then they lose the 'plausible deniability' defense when it comes to a criminal prosecution or a civil court case.