> Being paid $50k to resolve a $2k seems to be a very unusual outcome. It just raises the stakes of the case by 25x.
You are paying for protection of consumer rights, not to be lied to and not to be swindled. What are those rights worth to you?
As a company you always have a chance to come to amicable agreement with the customer before the lawyers got involved. Every time you tell a customer to piss off you take the risk that they might take you to court.
As explained elsewhere, the fees are contingent. You’re not paying the 50k at all, unless something unexpected happens, in which case you’re suddenly paying 50k which you were told wasn’t going to be your problem.
But it’s really bad that it’s ok for lawyers to basically encourage you to rack up contingent lawyer expenses. It’s just a toxic system.
You are paying for protection of consumer rights, not to be lied to and not to be swindled. What are those rights worth to you?
As a company you always have a chance to come to amicable agreement with the customer before the lawyers got involved. Every time you tell a customer to piss off you take the risk that they might take you to court.