This whole process is sucky for seemingly no reason. We found our own home we want and put a single offer and it got accepted and yet our realtor is taking a 2.5% cut.
Our mortgage officer only seems knowledgeable because they uses terms I can't understand but it seems like most of their work is just plugging my numbers into a calculator to tell me my options (and not really giving me much advice). Seems like I could do this myself but I'm scared my info will get sold to a million more people.
Speaking of which, as soon as I submitted information to a loan officer they pulled my credit which then led to dozens of spam calls from mortgage companies. Finally I found out that when my credit was pulled, Equifax gave my info out to a bunch of people telling them I was looking for a mortgage. I don't even know where to start with this.
These things are just the beginning and I'd imagine there are some tools or approaches that could reduce the pain, even just a little bit.
Honestly, I think that's the biggest disruption one could make in the real estate industry. Flat fees rather than percentages.
The technological answer is figuring out how to automate all the paperwork. Make a TurboTax-style interface where it prompts you for every document you might need, then validates everything for you, assesses the chances of something going wrong, maybe even handles finding a mortgage for you. The seller would interact on the other side on their end for their paperwork. Waivers can be applied or required, the offers could be managed transparently. I could see a lot of wins here to eliminate/automate most of the role of a mediocre agent, or the kind that farms out the work to more junior agents. (Note: Great agents provide a lot of value, but there are far more mediocre ones out there.)