Sure. Everyone should be sad about that. There are plenty of people out there who don't have any willingness to treat people in service jobs like driving a taxi with any sort of humanity. Too many people will just ignore the fact that these people are living, breathing human beings with feelings of their own, and treat them as if either they don't exist, or that they exist to serve them. It's quite appalling.

Treating someone like a human being means having kindness, respect, and empathy for them. It means not expecting them to demean themselves just because you're paying them to do something. It's treating them well even without knowing them.

It's quite a high bar apparently, and a lot of people out there don't manage it.