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There’s an element of that, but you may not have seen real assholes in action.

I have an admin, and people who treat her poorly pop up all of the time. She’s a trusted person who can wield whatever authority I have in many scenarios. Treating her poorly is rude and gross, but also self-destructive (hint: who actually manages the budget?). Plus, she won’t be an admin forever, and it’s a small world.

I worked in retail sales in college and encountered all sorts of people. You get a sense of people when you work with the public. When somebody chooses to exert power over someone where that person lacks agency to respond, that’s a character trait worthy of future consideration.



Well said. I worked in retail in college as well and it sounds like we porbably have similar stories.

I've heard the comment multiple times that everyone should work in a restaurant at least once in their lives so they have a better understanding of what the employees go through. I tend to agree, and I would probably add retail in there as well.


Everyone should work some form of retail job at least once in their life.

I was a motorcycle mechanic for six years before going to college. Some customers where a joy, you looked forward to seeing them, most were just average Joes that needed work done, and a very small few were arrogant self entitled jerks, but it was a job, and you had to deal with it.

Some of the nicest people I know have had retail experience in their life.




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