You say you don't have any way to talk to them, but when I looked at your signup process, I noticed that you ask for their email so you can email them. So here are some questions and example emails you could send as conversation starters. Send it from an actual email address, not a no-reply, and allow them to email you back or contact you via chat or schedule a call.
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Hi, it's Abylay Keldibek from just-diary. It's been a week since you signed up, and I wanted to ask what's been the most useful aspect of the product?
What's been the least useful?
I am also happy to answer any questions you have.
[sigblock with phone or skype or way to schedule a call]
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Hi, it's Abylay Keldibek from just-diary again. It's been two weeks since you signed up, and I was curious what has been the most surprising thing about just diary?
Is there anything missing that you would like to see or something that you would like to be able to do that does not appear to be supported
[sigblock with phone or skype or way to schedule a call]
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Hi, it's Abylay Keldibek from just-diary. We are planning the next major feature release, and I wanted to know if there is anything you would like to see fixed or anything you would like to see added.
[sigblock with phone or skype or way to schedule a call]
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I don't see a pricing model, so I am unsure about your longer-term business model. There is a significant difference between "Free users" and paying customers, and you are more likely to get useful feedback from the latter.
For more details on customer conversations, I have collected 40 Tips for B2B Customers interviews many have found helpful in preparing for and analyzing customer conversations. It's a long blog post up at https://www.skmurphy.com/blog/2020/01/30/40-tips-for-b2b-cus...
---
Hi, it's Abylay Keldibek from just-diary. It's been a week since you signed up, and I wanted to ask what's been the most useful aspect of the product? What's been the least useful?
I am also happy to answer any questions you have.
[sigblock with phone or skype or way to schedule a call]
---
Hi, it's Abylay Keldibek from just-diary again. It's been two weeks since you signed up, and I was curious what has been the most surprising thing about just diary?
Is there anything missing that you would like to see or something that you would like to be able to do that does not appear to be supported
[sigblock with phone or skype or way to schedule a call]
---
Hi, it's Abylay Keldibek from just-diary. We are planning the next major feature release, and I wanted to know if there is anything you would like to see fixed or anything you would like to see added.
[sigblock with phone or skype or way to schedule a call]
---
I don't see a pricing model, so I am unsure about your longer-term business model. There is a significant difference between "Free users" and paying customers, and you are more likely to get useful feedback from the latter.
For more details on customer conversations, I have collected 40 Tips for B2B Customers interviews many have found helpful in preparing for and analyzing customer conversations. It's a long blog post up at https://www.skmurphy.com/blog/2020/01/30/40-tips-for-b2b-cus...