The author ("scam prevention expert") was extremely uncomfortable at multiple points in the interaction and just...kept going.
I know that this scam is relatively sophisticated compared to others, but I have to think if I was a scam prevention expert that I wouldn't tarnish my own name by putting a story with this much raw honesty out there.
They basically violated rule #1 of scam avoidance which is that no legitimate business cold calling you will need you to do anything with urgency.
Either that or it's a way to make potential customers feel better about the obvious mistakes they made.
> I have to think if I was a scam prevention expert that I wouldn't tarnish my own name by putting a story with this much raw honesty out there.
I think it's an absolutely excellent story to publish. The road to becoming an expert in any field or art is paved with failures, and your own failures tend to be the ones you learn the most from. Plus in a field that primarily deals with dishonesty, being this transparent does help build a positive image.
> but I have to think if I was a scam prevention expert that I wouldn't tarnish my own name by putting a story with this much raw honesty out there.
I wouldn't consider sweeping one's mistakes under the rug a virtue. Quite the opposite - I think it shows integrity.
> They basically violated rule #1 of scam avoidance which is that no legitimate business cold calling you will need you to do anything with urgency.
There's an overlap between legitimate but dysfunctional systems and very sophisticated scams that can make telling them apart almost impossible. The author points this out repeatedly - is this a super sophisticated scam or are the bank's systems just that bad?
For example, other commenters in this thread have pointed out instances where their banks would ask them for information that they should never ask for.
I know that this scam is relatively sophisticated compared to others, but I have to think if I was a scam prevention expert that I wouldn't tarnish my own name by putting a story with this much raw honesty out there.
They basically violated rule #1 of scam avoidance which is that no legitimate business cold calling you will need you to do anything with urgency.
Either that or it's a way to make potential customers feel better about the obvious mistakes they made.