> If you are going to mess with someone’s expected income you should at least allow them a chance to know why if not fix the issue
Are you implying that people waiting tables are too stupid to understand that the whole business of tipping is disliked, that transparency in pricing is something that many people prefer, that people prefer a service that they are paying for be performed correctly rather than poorly?
If you have to mention it to the manager then the server is likely to be in even greater trouble and anyway, the manager is ultimately the one responsible for the poor service in the first place.
>If you have to mention it to the manager then the server is likely to be in even greater trouble and anyway, the manager is ultimately the one responsible for the poor service in the first place.
Not necessarily. There is a whole range of reasons why someone can have a bad experience and sometimes it is as simple as a communication error or the person who trained up the server forgot to mention something important to them. Sometimes the customer just doesn't feel loved that day so they will invent reasons for being unsatisfied just to feel the warmth of someone that cares how they feel and wants them to be happy.
I agree with your negative sentiments towards tipping but why does the employee have to suffer the brunt of your frustrations of this messed up system? Is it just a good excuse to give yourself a 10% discount?
Also understand voicing your disappointments to a manager/owner or even the person serving you gives the establishment a chance to rectify the issue to no one's betterment but yourself. You can still choose not to tip or return. Not everyone is easily readable and some people have very high or unique expectations. I am just saying there is no need for snarky little mind games to get the last laugh.
That's not what I'm implying. I'm saying exactly what that sentence you quoted says.
Waiters have opted into a tipping system and their customers have too. Part of the expectation on both sides is that menu prices are lower in exchange for paying directly for service. If you want to avoid tipping culture then google around for restaurants that don't accept tips, or just do takeout. Mostly non-tipping restaurants don't last long in NA because they go out of business for a variety of reasons, one of which is that service tends to suffer.
The manager likely already knows who is good at their job and who isn't. If there was a breakdown, they wan't to know 1. so they can make it right with the dissatisfied customer, and 2. so they can help the server deliver better service, or fix the system if it was outside the server's control. So yeah, the manager is responsible for doing the best to ensure good service, and they are also the one who has the most power to make it right.
You will get way farther asking for them to make it right then you will by not tipping.
I know all this because I used to work for a very large restaurant chain. They had a spend in the hundreds of thousands for comping menu items because dissatisfaction always happens. Sometimes it is the customer's fault (ordering a steak well done, and then complaining about the texture), sometimes it is the restaurant's fault.
Are you implying that people waiting tables are too stupid to understand that the whole business of tipping is disliked, that transparency in pricing is something that many people prefer, that people prefer a service that they are paying for be performed correctly rather than poorly?
If you have to mention it to the manager then the server is likely to be in even greater trouble and anyway, the manager is ultimately the one responsible for the poor service in the first place.