We’re all understaffed. But I’ve never designed such a stupid process and then blown off complaints.
Scripting patches to only run at off hours or prompting to patch at the end of the day is not rocket science. Perhaps they are overworked. Perhaps they are stupid. Perhaps they are just jerks.
Having non-idiotic patch policies isn’t asking for “white-glove service” and responding to user complaints when my process breaks a user process is something we get paid to do.
Comically stupid IT processes lead to more user requests. So “doing it right” is actually easier than doing it stupid and having people complain.
Scripting patches to only run at off hours or prompting to patch at the end of the day is not rocket science. Perhaps they are overworked. Perhaps they are stupid. Perhaps they are just jerks.
Having non-idiotic patch policies isn’t asking for “white-glove service” and responding to user complaints when my process breaks a user process is something we get paid to do.
Comically stupid IT processes lead to more user requests. So “doing it right” is actually easier than doing it stupid and having people complain.