I used to work at Amazon, but even then it's pretty clear the support person is erring on the side of caution here. in isolation two grocery store addresses and orders isn't particularly illuminating, but tying it with their real name it suddenly provides information on where they've been in past few years that might not otherwise have. and what if their order history accidentally contained something embarassing?
i think its a good thing for support to (be told to) err on the side of caution with account information, though some nuance that you could "remove/blur/blackbar information" would be nice.
Exactly. In this case, it's meant to showcase how much data Amazon has on people, but I imagine their support handle (@amazonhelp) gets hundreds of requests a day that have things like full home addresses in the screenshot, and their support wants to inform people about the risks of having that be publicly tied to their online identity.
i think its a good thing for support to (be told to) err on the side of caution with account information, though some nuance that you could "remove/blur/blackbar information" would be nice.