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| | Ask HN: What to do when beholden to AT&T's flawed sign-in state machine? | |
4 points by akouri on Jan 6, 2022 | hide | past | favorite | 3 comments
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| | AT&T is the only internet provider in my area and I needed to sign up for service with them. They seem to have magically linked my account to my parent's account and I am stuck in an endless sign-in loop. They have snail-mailed me codes that I've had to wait for, they have called my phone with an automated system and sent my my plaintext password that I generated with 1password via email. I am fed up. Has anybody else experienced this awful experience with AT&T's account management system? It seems like they have 5 different systems that are all patched together. Would love to hear from an engineer that actually works at AT&T as to how these systems are so bad. |
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Your only option is to escalate to a higher tier support engineer or manager to resolve the issue. I’ve had to deal with their support system for billing errors on their side and once you get to the right person they are very helpful but getting there takes hours on the phone.