So Doordash, Amazon or Deliveroo or Wells Fargo will abandon their native mobile app to use FB messenger or Whatsapp??? This seems like their famous prediction that Apple should quit the hardware business.

This reminds of the prediction that the mobile web and HTML5 would kill native mobile apps as well.

https://www.zdnet.com/article/why-does-the-it-industry-conti...

https://www.horsesforsources.com/gartner_fail_automation-AI_...

No, if you click the link, the headline reads "customer service organizations." Submitter seems to have taken some liberties by omitting that part.

Sorry, the whole title didn't fit and I had to make some choice of which part to remove :)