I may be wrong, but I try to apply the https://en.m.wikipedia.org/wiki/Principle_of_charity
> Complex systems are really really hard. I'm not a big fan of seeing all these folks bash AWS for this,
The rest is support for the organization and the complexity of their product offering.
The only line that is about supporting or empathy for the staff is the last sentence:
> Hugs to the AWS team, and good learnings for everyone.
I don't think I'm out of line or stretching here.
I may be wrong, but I try to apply the https://en.m.wikipedia.org/wiki/Principle_of_charity