It seems obvious to me that they're specifically talking about having empathy for the people who work there, the people who designed and built these systems and yes, empathy even for the people who might not be sure what to put on their absolutely humongous status page until they're sure.
But I don’t see people attacking the AWS team, at worst the “VP” who has to approve changes to the dashboard. That’s management and that “VP” is paid a lot.
