Rather its that the goverment funded development resulted in a bad product. People reimplementing it in a their spare time resulted in an even better product.
More likely the MVP covered all the basics that the platform should do. Then all the rest of the legal requirements had to be implemented and that broke it.
Support for secret identities, all the special needs, support for non employees, legal guardians and a million other things which is important for the last 5%.
It would probably be cheaper to give those with special requirements personal support than to write the code for it
