Very important to also ask: Which application. Get an URL if at all possible. If someone says 'the calendar program is down', I have at least 5 candidates, and 50/50 chance something I've never seen pops up.
Users tend to rename programs, even give them names of other programs. Our entire finance department can't wrap their heads around the fact that 'Oracle' is not a bookkeeping application. Worse, they are now convinced the new version is called 'fusion'. Oracle financials? Never heard of.
Users tend to rename programs, even give them names of other programs. Our entire finance department can't wrap their heads around the fact that 'Oracle' is not a bookkeeping application. Worse, they are now convinced the new version is called 'fusion'. Oracle financials? Never heard of.