The "listening vs. not listening to people" is a spectrum and while I think it would be unwise to pull the gauge completely to the side of callousness, more resistance against mob justice might just be necessary.

Currently, Twitter mobs have a lot of power, but none of the responsibility. This is a hellish combination, almost guaranteed to bring out the worst in people.

This needs to be reined in somehow. I am not claiming that utterly callous leaders are the solution - in fact, I made a "may backfire" comment right after my first sentence.

The jury method seems to me more democratic, anyway.