> They have a responsibility to provide adequate human customer service.
A moral or ethical responsibility, maybe. A legal or financial one? Not under our current system, unfortunately. And corporations are not ethical actors.
Just to be clear, I'm not victim-blaming here. It is abhorrent what has happened to this person and to many like them. This is why education about avoiding snake oil I believe is essential in the school system. Economics courses should devote a full module to identifying snake-oil claims and inherent risks of "something for nothing" swindles, which Google Drive is a classic modern example of.
A moral or ethical responsibility, maybe. A legal or financial one? Not under our current system, unfortunately. And corporations are not ethical actors.
Just to be clear, I'm not victim-blaming here. It is abhorrent what has happened to this person and to many like them. This is why education about avoiding snake oil I believe is essential in the school system. Economics courses should devote a full module to identifying snake-oil claims and inherent risks of "something for nothing" swindles, which Google Drive is a classic modern example of.