As a person who formerly worked on the technical side of anti-abuse (both content and account) at Google, I urge you to read these kinds of reports critically. There is no reason to believe any of the details given in the post, which incorporates a lot of supposition about how this system works. For example, we have no rational basis for believing that this was done by some robot at Google. It is at least as likely that the content was flagged by some other user.
Anyway, Google will never ever comment on the reason for account disabled in public, therefore whining about it in public is not going to work. The way to get accounts enabled is https://support.google.com/accounts/contact/disabled2
There have been plenty of reports that this doesn't work either, with a bot simply 'reviewing' your account and not enabling it.
The OP is 'whining about it in public' because it's the only hope they have of getting a human being at google to notice the problem and save their data. If google had a functional support system that wasn't 100% bots, users wouldn't have to complain in public!
>As a person who formerly worked on the technical side of anti-abuse (both content and account) at Google, I urge you to read these kinds of reports critically. There is no reason to believe any of the details given in the post, which incorporates a lot of supposition about how this system works. For example, we have no rational basis for believing that this was done by sone robot at Google. It is at least as likely that the content was flagged by some other user.
>Anyway, Google will never ever comment on the reason for account disabled in public, therefore whining about it in public is not going to work. The way to get accounts enabled is https://support.google.com/accounts/contact/disabled2
No, Google has proven itself to be a pretty awful enterprise and deserves no benefit of doubt.
A user flagging is not the same as banning. The process that follows a flag can have human intervention and the assumption is that it does not currently in Google. As someone who worked in this space you could provide information on the process that would be valuable. Or maybe not on the basis of NDA or policy. In the former please do, and let us know the human touch points in the process end to end. If the latter, similar to your criticism for taking what OP says as granted, we cannot also take what you say as granted just by virtue of work experience you claim in a forum.
We actually do not care if Google comments or not, that is an internal policy decision for the time being. With legislation in Europe though I believe it will have to explain automated decisions and also will have to provide users with their content.
I am inclined to believe, btw, that someone who stored terrorism or other questionable material, would not be bold and stupid enough to make noise about losing access to it.
You really should not believe what I say just because I said it, but neither should you just resign all your mental faculties every time you find some forum post that confirms your prior assumptions. Just read critically.
> As a person who formerly worked on the technical side of anti-abuse (both content and account) at Google
oh well, did you “dogfooded” your own human-review system once flagged by your anti-abuse bots ? Of course not, and that’s why your system suck. If your are/were working at google, you are part of the problem, and if you want to do something about it, you should come down from your ivory tower.
I would say that Googlers are pretty likely to get locked out of their accounts, it happened all the time when I was there, usually for exceeding rate limits of one kind or another (Googlers get orders of magnitude more emails than anyone else for some reason). Dogfooding is generally practiced at that company. Every major system I worked with had new releases inflicted on insiders first.
Anyway, Google will never ever comment on the reason for account disabled in public, therefore whining about it in public is not going to work. The way to get accounts enabled is https://support.google.com/accounts/contact/disabled2