>I think some of that is down to the server considering themselves the customer's equal, which is as it should be, and is not dependent upon the customer's disposition for their income.
Absolutely. Where I work, if the customer is wrong, we tell them. Some are nicer about it than others. If a customer is rude, we can be rude back. Sometimes it escalates the conflict, but it's ultimately up to the individual how they handle it.
But, a lot of people are flabbergasted that we have the gull to tell them they're wrong. "Terrible customer service!" - even if the worker is being extremely polite. You NEVER argue with customers in the US - unless you own the company or you're backed by a union.
Absolutely. Where I work, if the customer is wrong, we tell them. Some are nicer about it than others. If a customer is rude, we can be rude back. Sometimes it escalates the conflict, but it's ultimately up to the individual how they handle it.
But, a lot of people are flabbergasted that we have the gull to tell them they're wrong. "Terrible customer service!" - even if the worker is being extremely polite. You NEVER argue with customers in the US - unless you own the company or you're backed by a union.