If the author is an asshole, you certainly also are one by the same standard.
Developers are not just "users", they're fellow software professionals who can reasonably be expected to work harder on troubleshooting than reporting "it works on my machine but not in the test environment :(" without even reading the error message or including it in the report.
As a general rule, when you have most of the control or knowledge of a technical process and you want someone else to help you with it, you need to give that other person as much transparency and info as possible. Because they don't control the process and will have to slowly, laboriously ask you questions, or ask you to do things, rather than just probing the system themselves.
They're taking time out of their day to work in a relatively inefficient and frustrating mode just to help you out, so jeez, have some respect and try to make their jobs a little easier.
If you don't and prefer to wear this entitled attitude, fine, but you're just as much an asshole as he is.
my favorite response ever to "it works fine on my laptop/dev machine" is "let's connect the prod load balancer to your workstation and get you a pager, problem solved!"
Developers are not just "users", they're fellow software professionals who can reasonably be expected to work harder on troubleshooting than reporting "it works on my machine but not in the test environment :(" without even reading the error message or including it in the report.
As a general rule, when you have most of the control or knowledge of a technical process and you want someone else to help you with it, you need to give that other person as much transparency and info as possible. Because they don't control the process and will have to slowly, laboriously ask you questions, or ask you to do things, rather than just probing the system themselves.
They're taking time out of their day to work in a relatively inefficient and frustrating mode just to help you out, so jeez, have some respect and try to make their jobs a little easier.
If you don't and prefer to wear this entitled attitude, fine, but you're just as much an asshole as he is.