I’m small’ish agency and we have clients with lots of stakeholders often that just need to be added to artifact systems like this for formal reasons but they aren't active enough to justify the costs.
I totally get that they need to make money to keep making a good product and stay alive. It’s a difficult problem.
One idea - If small clients are a pain (because of support) then support should be a specific thing that can dialed in a bit. AWS is fantastic here. Noisy people are gonna pay for it... but if I’m small, yet not noisy, then I don’t get hurt and can continue to drink the koolaid.
I totally get that they need to make money to keep making a good product and stay alive. It’s a difficult problem.
One idea - If small clients are a pain (because of support) then support should be a specific thing that can dialed in a bit. AWS is fantastic here. Noisy people are gonna pay for it... but if I’m small, yet not noisy, then I don’t get hurt and can continue to drink the koolaid.