While I am not a big government proponent at all, this is one thing that I think screams for regulatory intervention.
I don't know what form it should take. The basic idea would be that companies operating in the B2B space should be required to provide person-to-person support of sufficient scale and quality.
This is a fuzzy definition so don't waste time trying to take it apart, it has huge holes. The idea, however, would be that a company at the scale of a Amazon, Google, Apple, Facebook, etc. can't be allowed to have such one-sided relationships with B2B customers who depend on these monopolies for their very existence.
Put a different way: If they want to make money selling B2B products they can't just hook up your entire livelihood to an algorithm and utterly ignore you when there are problems. They need to have real support and behave like real members of the business community rather than sucking billions from everyone while suffering absolutely no consequences for the destruction they cause through these actions.
This has been a problem for a very, very long time and it needs resolution ASAP or it is going to get worse. They have no real incentive to make this better because the people and businesses they affect are not even rounding errors in their books.
I don't know what form it should take. The basic idea would be that companies operating in the B2B space should be required to provide person-to-person support of sufficient scale and quality.
This is a fuzzy definition so don't waste time trying to take it apart, it has huge holes. The idea, however, would be that a company at the scale of a Amazon, Google, Apple, Facebook, etc. can't be allowed to have such one-sided relationships with B2B customers who depend on these monopolies for their very existence.
Put a different way: If they want to make money selling B2B products they can't just hook up your entire livelihood to an algorithm and utterly ignore you when there are problems. They need to have real support and behave like real members of the business community rather than sucking billions from everyone while suffering absolutely no consequences for the destruction they cause through these actions.
This has been a problem for a very, very long time and it needs resolution ASAP or it is going to get worse. They have no real incentive to make this better because the people and businesses they affect are not even rounding errors in their books.