While I agree this level of possible exclusion isn't great, what is the alternative?
In Germany for example, that had resisted a lot of technological progress (online credit cards, Google Street View, etc.), I had to cancel my internet subscription by fax in 2015... It was hard enough to get a fax service, and then send personal details, etc. to prove my identity.
I'd rather have a streamlined experience with apps and technology than have to deal with loads of bureaucracy.
In Germany for example, that had resisted a lot of technological progress (online credit cards, Google Street View, etc.), I had to cancel my internet subscription by fax in 2015... It was hard enough to get a fax service, and then send personal details, etc. to prove my identity.
I'd rather have a streamlined experience with apps and technology than have to deal with loads of bureaucracy.