> He also didn't take care to avoid offense and misunderstanding when talking about certain topics.

I don't think it's realistic to ask people to walk on egg shells is realistic when misunderstanding and offensiveness are always in the mind of the audience and therefore can't be fully controlled.

> but he didn't consider the political ramifications of describing 3.5 billion people as neurotic

I think people working at Google have a basic understanding of statistical distribution...