It’s pretty common, especially from certain restaurants I just completely get the wrong thing. This is particularly bad at a certain well know national coffee chain. I don’t drink coffee, but I like some of their teas and many times I’ve just been given a random coffee instead of what I’ve ordered.
If I choose to report an incorrect item, I have to provide a photo alongside some text documenting it. If I report a missing item I’m instantly issues a refund no questions asked.
Now I understand it’s a lot more difficult to verify a missing item, but still...
People have been proved to ask their item didn’t get delivered. My favorite was someone sent back a shot of the empty spot on their desk where the computer equipment should have been.
What really is needed is to go back the good old days. And that is signing for what you received. Though that is hard in with today's schedules. But it is responsibility of receiver to go over the shipping manifest and verify that each and every item is present and appears not to be damaged... Protects all parties.
Balancing risk, cost, and convenience is a better goal than eliminating risk at any cost and inconvenience.
Suppose I get a 75 line item order from Digi-Key. Is the delivery person expected to wait while I check the package contents against the manifest (a human-powered N*N operation)? Am I expected to drop whatever I’m doing to do 45 minutes of material receiving inspection on my doorstep? What weather conditions might make that untenable? If I come up short, should I inspect everything a second time to make sure I didn’t make a mistake?
Same for a 25-person team meal. Chris ordered “no peppers”, let’s make sure we find that one. Mary got extra cheese on hers. That must be this one...
Not for me - I have all the time in the world to do an inventory. But no amazon logistics driver is going to wait for me to carefully unpack a shrink wrapped box, verify it's what it says, and pack it back up again to give back to him if there's something not right, and yet somehow the onus is on _me_ ?
I don't even get the opportunity to inspect and sign when a common carrier is delivering a "shipper required signature" package and, because it's a big ticket item, I want to. They just sign for me and leave it sitting outside without even a doorbell ring.
It’s pretty common, especially from certain restaurants I just completely get the wrong thing. This is particularly bad at a certain well know national coffee chain. I don’t drink coffee, but I like some of their teas and many times I’ve just been given a random coffee instead of what I’ve ordered.
If I choose to report an incorrect item, I have to provide a photo alongside some text documenting it. If I report a missing item I’m instantly issues a refund no questions asked.
Now I understand it’s a lot more difficult to verify a missing item, but still...