Point 100% taken on the matter of having the right to repair and procure spare parts. Here in the EU, I hear there is a major push to introduce some meaningful legislation to establish requirement, definitely right direction.
Comparing Samsung with Apple is interesting, because Samsung is very competitive and will come to your door (so to speak) to sell its products, which I respect very deeply. In my country, Samsung official service is top, better than Apple probably. I've been able to go to the service unannounced, ask for a battery replacement, go for a coffee and come get my device back after an hour. For computers, Dell also has a very respectable name, to the point where people will prefer Dell solely because of this. But below that level, chaos really, you have to go and order parts from ebay most of the times.
Comparing Samsung with Apple is interesting, because Samsung is very competitive and will come to your door (so to speak) to sell its products, which I respect very deeply. In my country, Samsung official service is top, better than Apple probably. I've been able to go to the service unannounced, ask for a battery replacement, go for a coffee and come get my device back after an hour. For computers, Dell also has a very respectable name, to the point where people will prefer Dell solely because of this. But below that level, chaos really, you have to go and order parts from ebay most of the times.