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"Some customers" do you think the majority of Apple users (not picking on them, they're your average non-IT person) knows about a password they set last year maybe?

That is the problem. It's very frustrating to tell some people that they can't recover their data because they forgot the password

If you can keep a password for a long time then you can do your backups yourself I guess?



> Apple users (not picking on them, they're your average non-IT person)

To be fair, this also describes Windows users. Most users of any platform are average non-IT people.


What % of users need to reset their password (for a given service) each year? I was guessing 5%.

A web search shows this surprising stat, for all the user's services:

"78% of people have had to reset their password in the last three months. - HYPR study"

And 57% for work accounts. Wow.




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