I’ve had changes go through, but sometimes in a monkey’s paw way.
I ask the labelling of a school on the map, specifying the name and providing the home town site as proof (a page listing all schools with their adresses and picture), and two days later it was labelled as “<Name of the town> school” completely ignoring the provided info and making the spot misleading. Requests for correction a few months apart didn’t do anything at this point.
So I can vouch for the process sometimes working, and I have nothing to do with Google. Now, why, when and how it works is a complete mystery.
> Now, why, when and how it works is a complete mystery.
Even when you're dealing with their non-public products!
Every holiday, Google reminds me I need to check the holiday hours for our business on the Google My Business page. So I do.
Every time, despite being the only authorized user on this page and despite the changes I make being nothing strange (things like being closed on christmas, and not to mention their system asked me to check it)......it sits there saying "pending review" for a week or more.
I don't really know what to think about it when they don't trust the business page's actual manager to get the info correct.
Afaik, the naming of locations is peer-reviewed automatically and by Google Maps users (they have the Local Guide program for this), but actual road changes are a different process.
I ask the labelling of a school on the map, specifying the name and providing the home town site as proof (a page listing all schools with their adresses and picture), and two days later it was labelled as “<Name of the town> school” completely ignoring the provided info and making the spot misleading. Requests for correction a few months apart didn’t do anything at this point.
So I can vouch for the process sometimes working, and I have nothing to do with Google. Now, why, when and how it works is a complete mystery.