> Strongly agree, but it's not just clients. Sales people, for example, love to use Slack because it's a backdoor channel to circumvent management and go straight to the engineers.
Because management should be rigorously defending devs from being needlessly interrupted with whatever some sales guy thinks is important in the moment? Management can filter out the garbage, condense down the really important bits and deliver them during a time it won't knock dev out of the zone?
I once worked at a (open) office where sales people were constantly berating engineers, asking for a feature or pestering for a status update on a feature/bug in progress. It got so bad they installed a wall around that area.
And that's bad because?