There was a recent conversation between my aunt and I about her being able to video call my 86-year-old grandmother. Because we need video calls to just "pop up" for her, expecting her to accept an invite from her email (which she forgot exists...) or open a new tab for a new chat app (which she won't remember either...), isn't an option.
My aunt is pretty locked to Google platforms, she is the person who trains their platforms at her work... and you know what, the idea that she could "just use Skype" didn't even strike her mind:
It's already installed on my grandma's Windows PC, she already has a Microsoft account anyways, and it "just works", popping up a "[aunt] is calling] dialog when she gets a call. Skype worked great, and it's available on every platform.
It really starts to amaze me that Google doesn't understand the importance of that level of integration and simplicity considering their supposed market being "everyone". My aunt had been considering buying a Google Home/Nest/whatever it is today or an Android tablet, just to use one app to call my grandmother.
But my grandmother already has her PC open, and Skype "just works". It rings like a phone and it has a big green button to answer it.
My aunt is pretty locked to Google platforms, she is the person who trains their platforms at her work... and you know what, the idea that she could "just use Skype" didn't even strike her mind:
It's already installed on my grandma's Windows PC, she already has a Microsoft account anyways, and it "just works", popping up a "[aunt] is calling] dialog when she gets a call. Skype worked great, and it's available on every platform.
It really starts to amaze me that Google doesn't understand the importance of that level of integration and simplicity considering their supposed market being "everyone". My aunt had been considering buying a Google Home/Nest/whatever it is today or an Android tablet, just to use one app to call my grandmother.
But my grandmother already has her PC open, and Skype "just works". It rings like a phone and it has a big green button to answer it.