There are plenty of companies that treat content that was created while you were a premium user differently when you revert back to a free user.
I’m not saying that anyone is entitled to it, I’m just saying that I think the model of ‘content created when I was a premium subscriber can retain some limited premium features’ is a much more graceful and customer-friendly downgrade path.
Forcing all your documents into either public, or a downloadable format you will never be able to edit again even if you resubscribe, doesn’t seem very consumer friendly.
I’m not saying that anyone is entitled to it, I’m just saying that I think the model of ‘content created when I was a premium subscriber can retain some limited premium features’ is a much more graceful and customer-friendly downgrade path.
Forcing all your documents into either public, or a downloadable format you will never be able to edit again even if you resubscribe, doesn’t seem very consumer friendly.