My experience using a few similar competing platforms as a renter is that none of the management company employees using it ever seem to actually know how to operate it.
I've seen it a few times, but one case really stands out–A few years ago my apartment building went under a new management company. The system they used automatically applied a one month's rent "move in fee" when they created our account, despite the fact that I'd lived there for three years. I told them to remove it, but it took them so long to do it that the system had automatically applied a late fee. Then the late fee started automatically compounding on some kind of schedule, so the management company was always like $25 behind trying to fix it. This went on for months. A total farce.
The gross thing is that I'm sure they're now selling a profile on me, which I cannot access, that makes it look like I'm a super delinquent renter with months of unpaid late fees.
My take on Zawinski’s law (https://en.wikipedia.org/wiki/Jamie_Zawinski) is that all software expands until it implements a nontrivial subset of QuickBooks Online. The corrolary, of course, is that no software is fully usable by non-accountants. It’s accounting all the way down.
I've seen it a few times, but one case really stands out–A few years ago my apartment building went under a new management company. The system they used automatically applied a one month's rent "move in fee" when they created our account, despite the fact that I'd lived there for three years. I told them to remove it, but it took them so long to do it that the system had automatically applied a late fee. Then the late fee started automatically compounding on some kind of schedule, so the management company was always like $25 behind trying to fix it. This went on for months. A total farce.
The gross thing is that I'm sure they're now selling a profile on me, which I cannot access, that makes it look like I'm a super delinquent renter with months of unpaid late fees.