> Google is actually pretty clear for consumer accounts, if you lock yourself out your content is lost and they suggest setting up a new account.
What if they lock you out? You make it sound like it's some transparent and easy to understand process based on publicly available rules, and it's just user violating some obvious documented rule, therefore locking himself out.
But maybe you just travel to africa for the first time, and they just decide that now you can't login, because "suspicious activity". Bye.
If they wish to reduce support costs, one other way is to make the service better and more predictable. Maybe add a checkbox to opt out out of this "you're too stupid to keep your credentials safe" banning system, or something like that.
What if they lock you out? You make it sound like it's some transparent and easy to understand process based on publicly available rules, and it's just user violating some obvious documented rule, therefore locking himself out.
But maybe you just travel to africa for the first time, and they just decide that now you can't login, because "suspicious activity". Bye.
If they wish to reduce support costs, one other way is to make the service better and more predictable. Maybe add a checkbox to opt out out of this "you're too stupid to keep your credentials safe" banning system, or something like that.