As much as I enjoy bashing Google, I have to admit that Google is far from the only offender in this. I've seen it a number of time.
Even Saint Digital Ocean has a similar problem. If you're not logged in, the only ticket you can submit is that you can't log in.
I ran into this recently because it turns out that that DO's help system UI is completely borked in Safari. Type in a topic and click one of the suggestions, and instead of taking you to that topic, if just closes the suggestion list.
The suggestions list has a bunch of carriage return icons, suggesting that you can keyboard through it, but that doesn't work, either. And the system doesn't work on a MacBook Air because it can't deal with anything but massive monitors.
At the bottom of the suggestion list is the suggestion to submit a trouble ticket. But that doesn't work, either.
But what do I expect for $5/month? The last actual Digital Ocean support ticket I put in (a couple of years ago, when the system worked) came back with a very polite reply to the effect of, "You get what you pay for."
As much as I enjoy bashing Google, I have to admit that Google is far from the only offender in this. I've seen it a number of time.
Even Saint Digital Ocean has a similar problem. If you're not logged in, the only ticket you can submit is that you can't log in.
I ran into this recently because it turns out that that DO's help system UI is completely borked in Safari. Type in a topic and click one of the suggestions, and instead of taking you to that topic, if just closes the suggestion list.
The suggestions list has a bunch of carriage return icons, suggesting that you can keyboard through it, but that doesn't work, either. And the system doesn't work on a MacBook Air because it can't deal with anything but massive monitors.
At the bottom of the suggestion list is the suggestion to submit a trouble ticket. But that doesn't work, either.
But what do I expect for $5/month? The last actual Digital Ocean support ticket I put in (a couple of years ago, when the system worked) came back with a very polite reply to the effect of, "You get what you pay for."