I had a problem with a [very well known US-based bank] credit card where a re-curring monthly charge that I wanted stopped.. wouldn't be stopped by the bank because I had authorized the recurring charge at the outset.
Bank told me to contact the entity charging me, and when I said I couldn't reach them (which was true) and they didn't respond via their support channels, bank said I was SOL.
When I said I no longer authorized these charges, bank said I was SOL.
For a $10/monthly recurring charge, the bank wouldn't help me. So I used the same call to close all my bank accounts & credit card and moved my savings account funds to another bank account.
Bank still wouldn't do anything about that recurring charge.
I don't know where you live but there is likely a regulator you can file an officially complaint to. Not only would this cost the bank thousands of dollars to deal with they would quickly fix your issue.
I had a problem with a [very well known US-based bank] credit card where a re-curring monthly charge that I wanted stopped.. wouldn't be stopped by the bank because I had authorized the recurring charge at the outset.
Bank told me to contact the entity charging me, and when I said I couldn't reach them (which was true) and they didn't respond via their support channels, bank said I was SOL.
When I said I no longer authorized these charges, bank said I was SOL.
For a $10/monthly recurring charge, the bank wouldn't help me. So I used the same call to close all my bank accounts & credit card and moved my savings account funds to another bank account.
Bank still wouldn't do anything about that recurring charge.