This was the Network World article describing the support call in which someone confirmed software was installed to "monitor the performance of the machine and to find out how it is being used."
As others have pointed out it's not exactly a smoking gun.
I hope the powers that be don't either (after seeing that support ID number), but it does highlight some internal things that I've been observing over the last few months which will not be posted here.
As others have pointed out it's not exactly a smoking gun.