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Is this the first instance of Amazon offering an end-user (i.e. non developer) SaaS style product?



Below are a few other AWS services that I'd consider "SaaS style". Lightsail is the only one that has a similar SaaS style pricing: https://aws.amazon.com/lightsail/pricing/

- Lightsail (ie. self-hosted wordpress)

- Cloud9 (IDE in the cloud)

- Workspaces (remote windows/linux desktops)

- Workdocs (cloud documents)

- Workmail (email)

- Chime (audio / video calling)


I think Connect qualify as well: while you can create powerful flows integrating it with Lambda, basic flows are super easy to setup through the UI, just clicking around.

https://aws.amazon.com/connect/


No, there is the Amazon Connect cloud contact center https://aws.amazon.com/connect/




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