I use freshdirect and I can see why people prefer their own shopping. With the pandemic a lot of products are perpetually sold out and there's a week long wait for delivery slots. More importantly, the produce and meat they deliver will often be a day from going bad. I've gotten mushrooms that had more black spots than not on them. So I don't even bother anymore to order perishables.
I was happy pre pandemic. With the constant out of stock, delivery waits and us cooking more (thus needing fresh produce) it's actually become used less by us rather than more.