Are you me? I could have written the exact same blog article! I have the same experience this month, I ended spending hours to be able to use an e-book I bought, and I also finally needed to convert it multiple times, install shady software, etc.
I didn't find an online shop meeting these criteria:
* really big catalogue (of the size of Fnac.com, etc.)
* EPUB with no DRM
I also sent an email to the (French) publisher/editor of the book to narrate the awful user-experience. Maybe you can do the same ;) If enough readers contact the publishers to say they won't buy ebook anymore with such a poor user experience, it might help.
I didn't find an online shop meeting these criteria:
* really big catalogue (of the size of Fnac.com, etc.)
* EPUB with no DRM
I also sent an email to the (French) publisher/editor of the book to narrate the awful user-experience. Maybe you can do the same ;) If enough readers contact the publishers to say they won't buy ebook anymore with such a poor user experience, it might help.