It's not just the 30%, though. One restaurant's monthly statement[0] showed them not quite breaking even after all of the fees and charges were applied.
That said, I completely agree with the rest of your comment. We just don't want to pay what things are worth.
For anyone who doesn't want to read the above article, GrubHub took 64% of the gross, which wasn't enough to break even on just food costs.
Anyone claiming that GrubHub is only taking a 30% delivery fee and ignoring all of the other charges they tack on to reduce restaurants' income is simply lying.
Grubhub deductions were 64% of the gross. But "promotions" was 231$ which is 22% of gross. Promotions are discounts offered by the restaurants.
edit: reading further, grubhub auto-opts in the restaurants into this promotion. That's scummy, but also exists due to US auto opt-in. I believe in Europe, this wouldnt fly as they need you to explicitly opt-in, not explicitly opt-out after they implicitly opt-in. Scummy, but the american way
edit2: i think the verge, incorrectly reported in late march that restaurants "must" opt-in. from the perks program T+C. "Your participation in the Perks10 Program (the “Program” formerly known as “Supper for Support”) is optional. By electing to opt in each restaurant location identified to the Program, "
so 42% for both "advertising/marketing" (grubhub is providing the order to the restaurant). and delivery. If you link to grubhub from your restaurant's website. The advertising/marketing fee is waived
That said, I completely agree with the rest of your comment. We just don't want to pay what things are worth.
[0] https://www.eater.com/2020/5/1/21243966/giuseppe-badalamenti...