"We understand that your restaurant's profit margin is already low and we don't want to reduce it even further with fees or commissions. That's why we offer this simplified, do-it-yourself ordering platform for free.
However, we do have (and continue to add to the platform) premium features that are more complex, that you can choose to pay for (if they bring extra value for your business). For example: online payments, promotions, sales optimized website, branded mobile apps."
We're not "an eatery discovery app" as our app is generally used by a single end user with a single brand (a sort of pseudo white-label) but we do service a similar market and are low priced relative to GrubHub. We don't do delivery but we do click&collect, online ordering solutions, cashless transactions for gift and loyalty, branded PWAs, Clover&Poynt integrations. Employee owned.
If you live in NYC, this nonprofit helps you find restaurants still open and order directly. Restaurants keep 100% of commission. I use it to order food every weekend. Local restaurants seem to really appreciate it.
You should reach out to them at hi@eatnyc.org! They're super responsive. I emailed them to request filtering by cuisine and they pushed it live the same day.
I don't think the market for "gig economy" is stable & mature enough to read anything like that from the delivery companies P&L. How much are they spending on expansion and various turf wars?
It's also pretty clear that delivery as a function doesn't scale linearly with check value...
