Unrelated to banks, but more to the point of organizations.
I was reconciling a firms bank account. I had four transactions from their payroll company, but the last payroll was weeks ago.
I called the payroll. The first person I spoke can explain one charge is a tax reconciliation, but don't know about the other three. The next human in another division explains a service fee. Because I'm not authorized, I won't be able to get more information about the last two charges.
Each group is compartmentalized and siloed. Each department is focused on administering their part, but no one person can accounting for the bank activity.
I was reconciling a firms bank account. I had four transactions from their payroll company, but the last payroll was weeks ago.
I called the payroll. The first person I spoke can explain one charge is a tax reconciliation, but don't know about the other three. The next human in another division explains a service fee. Because I'm not authorized, I won't be able to get more information about the last two charges.
Each group is compartmentalized and siloed. Each department is focused on administering their part, but no one person can accounting for the bank activity.