“A plea from a local restaurant owner is asking customers to stop using food delivery apps and instead order directly from the restaurant.” ... “ it is an effort to avoid "25-30% commission rates" they're currently paying.”
I don’t blame him. People should be supporting local businesses, and siphoning off 30% isn’t a good way to do that.
I once used DoorDash's "order for pickup" option, not wanting to pay the delivery fees for something that was close by. Got asked very strongly by the restaurant at pick up to not do that again and instead just give them a call due to the crazy fees they need to pay for that. I haven't used that "order for pickup" option since.
When the quarantine started, restaurants and small groceries in my city have opened WhatsApp/Telegram/instagram channels of communication. Almost all of the have asked frequent customers for word of mouth recommendations. As a customer, I'm more than pleased with the results so far.
Big stores have handled the quarantine in an apalling way, while the small shops have managed to keep a high quality customer service (I mean, pretty much what they already offered) and haven't even hinted at raising prices -- as the big stores have implied or done already.
I don’t blame him. People should be supporting local businesses, and siphoning off 30% isn’t a good way to do that.